Privacy Policy
The domain www.pearlsandpastels.com (our official website) is a site operated by PEARLS & PASTELS having it’s registered office at Pearls & Pastels, Plot no- E-114 & 115, Alpha-I, Greater Noida-201306, Uttar Pradesh.
We at Pearls & Pastels, endeavour to ensure the privacy protection of our valuable customers. We pledge to ensure that all the data provided by our customers is secure and not disclosed to any third party. We follow highest standards in this regard because we value the trust you have placed in us. We strive to ensure that we treat all information provided by you with the highest diligence and integrity.
Through this Policy Statement, we aim to make our customers feel safe and secure while using our website. Here, we shall evidently declare what kind of data/information that we will be soliciting from our customers and how we shall keep it secure so that our users don’t hesitate in sharing that particular information with us.
PLEASE NOTE: By using the services on our website, customers have on their own accord given their consent to the collection and use of information having regard to our company’s policies, terms of service, other terms & conditions, etc.
PLEASE NOTE: Our Privacy Policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically and all changes made shall be appropriately highlighted for your convenience.
USER DATA
For a smooth & convenient shopping experience, customers are required to provide their personal information which includes n Full Name, Contact Number, Email address and postal address. We use this information to contact or identify you.
Here are the types of data we may collect and how we may use them-
Personal details
This will include your-
First and last name
Email address
Contact number
Shipping & billing address
Pin code
Aforementioned information will be solicited when you create an Account on our website, place an order or contact us.
When you visit our website, you will see a dialog box popping up which shall request you to provide your Email address & contact number for offering you 10% welcome discount voucher.
Log data-
When you visit our websites, your browser sends us information called as “log data” which includes-
The type of device you use
The IP address of your device
The type of Internet browser you use
The pages you visit/access
The links you click on our website
The number of times you access the page
Things you view, add to bag, add to wishlist
COOKIES
Cookies are small pieces of text sent to your browser by a website you visit. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you.
Our website also uses “cookies” to solicit information from you so as to improve our website’s functioning to give you hassel-free shopping experience.
You always have the option to either accept or not accept these cookies. If you choose to refrain from the use of our cookies, you may not be able to use some features of our website.
HOW WE USE CUSTOMER’S PERSONAL DATA
For Contacting you-
We use your personal information for contacting you for sending to you order details, invoice, discount vouchers, store credit vouchers, tracking details and the like information. With your consent, we may even send you details of new arrivals, for upcoming discounts/sale, inform you about our policies whenever you request for it. If you do not wish to receive email/whatsapp messages for marketing purposes, please contact us to opt-out anytime you want.
For safety and security-
We use your personal information to verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
2.DISCLOSURE OF USER DATA
We employ third-party vendors to:
- perform website-related services;
- carry out marketing operations;
- manage communication via whatsapp;
- deliver orders on our behalf;
- provide any service on our behalf;
We wish to issue a disclaimer that we provide your personal information to these third parties but under a Non- Disclosure Agreement that no information will be leaked to any unreliable sources whatsoever.
SECURITY
Our team highly regard your trust in providing us your personal information and therefore, we always endeavour to use commercially acceptable means of protecting it. But unfortunately, the transmission of information over the internet is not cent per cent safe & secure and thus, not any mode of electronic storage is 100% secure, trust worthy & reliable, and hence we cannot guarantee absolute security.
However, once we receive your information, we strive to use all possible safety measures and security features to prevent unauthorized access.
CHANGES TO THE PRIVACY POLICY
We may change our Privacy Policy from time to time to stay updated with new technologies, industry practices, and regulatory requirements, among other reasons. Any changes/updates made to our policy shall take effect immediately upon posting of an updated Privacy Policy.
CONTACT US
If you have any queries or suggestions related to our Privacy Policy, please contact us at customercare@pearlsandpastels.com . If you do not agree with any terms of our Privacy Policy, please refrain from using our website any further.
Please note: Our team shall never send any payment link or ask for sensitive information like VPA-UPI related, User ID, PIN, Internet Banking passwords, Card details, CVV No, OTP, etc, through phone/SMS/email/whatsapp or through any other mode. Please be informed and never share such details to anyone.
DISCLAIMER
Please note that our team does not engage in making unsolicited or fake calls to our valuable customers. We have noticed instances where people are receiving fraudulent calls/messages impersonating our brand representatives.
Further note that our official communication channels include our verified contact information, such as our official website with the domain www.pearlsandpastels.com , email addresses customaercare@pearlsandpastels.com & deepikakapoor@pearlsandpastels.com , and social media accounts on Instagram & facebook. We urge you to exercise precaution and not disclose any personal or financial information to anyone claiming to be associated with our brand over phone calls/whatsapp messages.
To ensure the security of your personal information, we recommend verifying the authenticity of any communication received by contacting our official customer support team directly through our verified channels. Your privacy and trust are of utmost importance to us, and we are taking necessary measures to address this issue.
If you receive any suspicious calls claiming to be from our brand, we encourage you to report them to deepikakapoor@pearlsandpastels.com to prevent further fraudulent activities.
We apologize for any inconvenience caused to you and thank you for your continued support and trust in our brand.
Please stay vigilant and guard yourself from potential scams/frauds. Together, we can maintain a secure and trustworthy customer experience.
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