TERMS & CONDITIONS
Our team gives their cent per cent in hand crafting the attire and every piece goes through multiple rounds of quality checks with regard to fabric and measurements.
PROCESS OF EXCHANGE:
PEARLS & PASTELS
Add: E-114, Alpha-I,
Greater Noida, Gautam Buddha Nagar, Uttar Pradesh,-201306,
Uttar Pradesh
PLEASE NOTE: we shall not be responsible for loss of product in transit by the courier company and shall neither refund the amount nor send the new requested size.
PLEASE NOTE: Exchanges for size will only be done only once per order and multiple exchanges of products on the same order will not be entertained.
DAMAGED/DEFECTIVE PRODUCT:
In case, the product that you receive is damaged/defective, then it is pertinent to record PARCEL OPENING VIDEO and take closer images of the defective/damaged part and email to us at customercare@pearlsandpastels.com and whatsapp us at +91 9958450390, within 24 hours from the date product is delivered to you. Our team will arrange for reverse pick up of the damaged/defective article product and dispatch the new product in replacement of it. This process can take 3-15 working days to dispatch & deliver the product from the date of receipt of product at our unit.